What files does SalamTool support?
Camera photos, images from Photos, images from system files, and PDFs. Common image formats and PDFs can be used for OCR, invoice recognition, or searchable PDF creation.
FAQ
SalamTool iOS FAQ
Answers to common questions about files, account login, camera access, OCR results, invoice folders, history, export, sync, and feedback.
Why do I need to log in?
Login enables account sync, invoice folder sync, cloud storage, subscription management, account security, and user feedback. Some local features can be used without login, but cloud and account features are limited.
What are the nickname rules?
Nickname is optional and supports up to 20 characters. Longer nicknames are automatically truncated by the client.
What if I forgot my password?
Tap Forgot password? on the login page, enter your email, get the verification code, and set a new password of at least 8 characters.
Why can't the camera open?
Check whether iOS allows SalamTool to use the camera in Settings - Privacy & Security - Camera. You can also import existing images from Photos or Files.
Why is no text recognized?
Common causes include blur, poor lighting, glare, very small text, low resolution, cropped pages, or obstruction. Try a clearer original image.
How is invoice recognition different from text extraction?
Text extraction restores page text as much as possible. Invoice recognition further parses structured fields such as supplier, invoice number, date, amount, VAT, line items, and tax numbers.
What if invoice recognition is inaccurate?
Tap Edit on the invoice preview page and manually correct fields. Export, PDF, Word, or invoice folder saving uses the edited result.
What is the difference between Invoice Folder and History?
Invoice Folder stores structured invoices for management and search. History stores OCR processing records, including invoices, text extraction, and searchable PDFs.
What can I search in Invoice Folder?
Invoice number, supplier, date, amount, tax number, customer name, item description, and raw recognized text.
What can I search in History?
Search by title or recognized text, and filter by All, Invoice, Text, or PDF.
Why are Invoice Folder or History empty?
You may not have saved records yet, may not be logged in, local records may have been deleted, or network sync may not be complete.
What is a searchable PDF?
A searchable PDF keeps the original page appearance while adding a searchable text layer, so text can be found in compatible PDF readers.
What formats can I export?
Depending on the feature, invoice and recognition results can be exported as Excel, PDF, Searchable PDF, Word, copied, shared, or saved to system folders.
Can exported content be edited first?
Yes. Invoice fields can be edited on the preview page before export. Exported files use the current edited content.
What does the cloud icon mean?
The cloud icon means the invoice or record has synced to the cloud. If it is missing, network may be unavailable, sync may still be running, or the record may not have synced successfully.
Can deleted invoices be restored?
Currently, deleted invoices are removed from the local folder and then from the server after sync. Please confirm before deleting.
What languages are supported in the app?
The current iOS client supports English, Simplified Chinese, and Arabic. Switch languages in Me - Language Preference.
How do I submit feedback?
Go to Me - Help & Support - User Feedback, describe the issue, and upload screenshots if helpful. You can upload up to 3 images, each under 2 MB.